Privacy Policy

Last Updated: 01/07/2026

At Full Cycle Bikes, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or interact with our business.

By using our website, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Shipping and billing address
• Purchase history
• Information submitted through contact forms or enquiries
• Information provided when booking a service or requesting a quote

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type and device information
• Pages visited
• Time spent on our website
• Referring website
• Cookie data

This information helps us improve our website and customer experience.

Using Personal Information

We use your personal information to:

• Process and fulfil orders
• Arrange bicycle servicing and workshop bookings
• Respond to enquiries and customer support requests
• Communicate about your order or booking
• Improve our products, services and website
• Send promotional emails and marketing communications (only where you have agreed to receive them)
• Meet our legal and business obligations

We will only use your information for the purposes for which it was collected or as otherwise permitted by law.

Sharing Personal Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment processing providers
• Courier and delivery services
• Website hosting and technology providers
• Marketing service providers
• Suppliers or manufacturers when processing warranty claims
• Professional advisers where required
• Government agencies or regulatory authorities where required by law

All third parties are expected to protect your personal information and only use it for the services they provide to us.

Customers' Rights Regarding Personal Information

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any personal information that is inaccurate or incomplete.
• Withdraw your consent to receive marketing communications at any time.
• Request that we delete your personal information where legally permitted.

To make any of these requests, please contact us using the details below.

We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Use of Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences
• Keep your shopping cart active
• Analyse website traffic
• Improve website performance
• Measure the effectiveness of advertising and marketing campaigns

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some areas of our website.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be posted on this page with the revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Full Cycle Bikes

Email: fullcyclebikes@hotmail.com

Phone: 07 308 0505

Address: 174 The Strand, Whakatane, 3120

We will do our best to respond to your enquiry as soon as possible.