Shipping & Payment Information
Last Updated: 29 July 2026
At Full Cycle Bikes, we're committed to getting your order to you as quickly and safely as possible. Please read the information below before placing your order.
Pricing & Payments
Pricing
All prices displayed on our website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Prices and promotions are subject to change without notice.
Payment Options
All payments made through the Full Cycle Bikes website are securely processed using Stripe, one of the world's leading online payment providers.
We currently accept the payment methods displayed at checkout, which may include:
Available payment options may vary depending on your device and location.
Payment Requirements
Payment must be received in full before your order can be processed and dispatched.
Once your payment has been successfully authorised, you'll receive an order confirmation email. If your payment cannot be processed, your order will not be confirmed until a successful payment has been received.
Payment Security
Your payment information is encrypted and securely processed by Stripe using industry-standard security measures.
Full Cycle Bikes does not store or have access to your full credit card or payment details.
Returns & Exchanges
If you wish to return, exchange or make a claim for a faulty product, please refer to our Returns Policy for full details.
If you have any questions before returning an item, please contact our team and we'll be happy to assist.
Delivery Within New Zealand
We currently ship New Zealand-wide and offer a range of delivery options to suit different products and locations.
Please note that shipping availability and pricing may vary depending on the size, weight and destination of your order.
Order Processing & Delivery Times
Orders are processed Monday to Friday (excluding public holidays) and are typically dispatched within 1 – 4 business days.
Once your order has been dispatched, please allow up to 10 business days for delivery.
During peak trading periods, public holidays, supplier delays or courier disruptions, delivery times may be longer than expected.
Rural Deliveries
Deliveries to rural addresses may require additional transit time beyond our standard delivery estimates.
If you're unsure whether your address is considered rural, please contact us before placing your order.
Order Tracking
Once your order has been dispatched, you'll automatically receive an email containing your tracking information.
If it has been more than three business days since placing your order and you have not received tracking details, please contact our customer service team and we'll be happy to assist.
Email: fullcyclebikes@hotmail.com
Bike Shipping
Important Information
Some bicycle brands and models cannot be delivered directly to private addresses due to manufacturer requirements.
These bicycles must be:
As a result, these models cannot be shipped partially assembled in a carton.
If a bike is marked as unavailable for shipping, please contact our team to discuss the available collection or delivery options.
Bike Assembly
Most bicycles that are eligible for shipping will require some assembly upon arrival.
For your safety, we strongly recommend that assembly is completed by a qualified bicycle mechanic.
Before dispatch, every bike is professionally assembled, adjusted and safety checked by our workshop team before being carefully re-packaged for transport.
Because of this process, your bike may arrive in packaging that differs from the original manufacturer's box and may display different branding or labels.
Shipping Charges
Standard Shipping
Free standard shipping excludes bicycles and bulky items.
Bikes & Bulky Items
The following freight charges apply from:
Item | From |
Kids' Bikes | $29 |
Bulky Items | $29 |
Electric Scooters | $39 |
Large Oversized Items | $39 |
Adult Bikes | $49 |
Electric Bikes & Indoor Smart Bikes | $129 |
Shipping costs are calculated according to the item's size, weight and delivery postcode and will be displayed during checkout before payment.
Oversized & Heavy Items
Items exceeding:
may incur a bulky or oversized freight charge.
Examples include (but are not limited to):
If your order contains multiple bulky items, you'll only be charged the freight rate of the highest-priced shipping category rather than multiple bulky item charges.
Click & Collect
Our online range is significantly larger than what is displayed in-store. Through our network of trusted suppliers, we're able to offer a much wider selection of bikes, parts and accessories than we can carry in our showroom.
If your chosen showroom doesn't currently have your selected item in stock, we'll source it specifically for collection.
How It Works
Orders are processed individually to help minimise wait times and have your order ready for collection as quickly as possible.
Click & Collect Charges
Exclusion: Some Special Orders may incur an additional freight charge. If this applies, we'll contact you to discuss the cost and obtain your approval before proceeding.
Special Orders
We do our best to keep a wide range of popular bikes, parts and accessories in stock. However, due to the extensive variety of products available, some items may need to be specially ordered from one of our suppliers.
Where possible, we'll include Special Orders with our regular supplier replenishment deliveries to help minimise or avoid additional freight charges.
Occasionally, an item may require a dedicated freight shipment from the supplier. If this is necessary, we'll discuss any applicable freight charges with you and obtain your approval before placing the order.
We'll always do our best to source your products as quickly and cost-effectively as possible, and we'll keep you informed throughout the process.
Workshop Parts Freight
Occasionally, your bicycle service or repair may require parts that are not currently in stock.
Where parts need to be specially ordered, any freight costs charged by our supplier will be passed on at cost.
We'll always aim to advise you of any additional freight charges before proceeding wherever possible.
Outer Island Deliveries
Due to freight network limitations, we are unable to deliver bicycles and other bulky items to New Zealand's outer islands, including:
Small parcel deliveries may still be available; however:
If you're unsure whether your location is affected, please contact us before placing your order.
International Shipping
We currently ship within New Zealand only.
At this time, we do not offer international shipping.
All orders placed through our website must be delivered to a New Zealand address.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframes, delays can occasionally occur due to circumstances outside our control, including:
We appreciate your patience should these situations arise.
Incorrect Delivery Details
Please ensure your delivery information is correct before completing your order.
Full Cycle Bikes cannot be held responsible for delays, additional freight costs or lost parcels resulting from incorrect or incomplete delivery information supplied by the customer.
Lost or Damaged Deliveries
If your parcel arrives damaged, appears to have been tampered with, or is missing, please contact us as soon as possible.
Where appropriate, we'll work with the courier to investigate the issue and determine the most suitable resolution.
Contact Us
If you have any questions regarding your order, payment, shipping, delivery, returns or Click & Collect, please don't hesitate to contact us.
Full Cycle Bikes
Email: fullcyclebikes@hotmail.com
Phone: 07 308 0505
Address: 174 The Strand, Whakatane, 3120
