Last Updated: 01/07/2026
At Full Cycle Bikes, we want you to be happy with your purchase. If something isn't right, we're here to help. Please read the following Returns Policy to understand your options.
Please inspect your order as soon as you receive it.
If your item is:
please contact us as soon as possible, preferably within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
We will assess the issue and work with you to provide an appropriate solution, which may include a replacement, repair, refund, or store credit where applicable.
We accept returns for eligible items provided that:
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied in error.
We recommend using a tracked shipping service when returning items, as we cannot accept responsibility for items lost in transit.
The following items cannot be returned unless they are faulty or required by law:
If you are unsure whether an item is eligible for return, please contact us before returning it.
If you would like to exchange an item for a different size, colour or model, please contact us first to confirm availability.
Eligible exchanges are subject to stock availability.
If the requested replacement is unavailable, we can discuss alternative options, including a refund where appropriate.
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method within a reasonable timeframe.
Please note:
Where a product develops a fault covered by the Consumer Guarantees Act 1993, your rights under New Zealand consumer law will apply.
Nothing in this Returns Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection laws.
If an item fails to meet the guarantees provided by law, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.
If you have any questions about our Returns Policy or need assistance with a return, please contact us:
Full Cycle Bikes
Email: fullcyclebikes@hotmail.com
Phone: 07 308 0505
Address: 174 The Strand, Whakatane, 3120
We're always happy to help and will do our best to resolve any issues as quickly as possible.
